Access
What is Access?
At HAUTE Maison, Access is our version of rental. Instead of renting a product, we want to make the process an experience - so that you can enjoy both the flexibility of style and still get the premium experience that comes along with high fashion.
How do I start Accessing?
DOWNLOAD THE APP:
First things first, download our app!
CREATE YOUR ACCOUNT:
Then, register your account with us. Don’t forget to add your card and address details on your Account page.
BROWSE:
Head over to the fashion catalogue to search for your desired styles and products. Use the filters on the left to narrow down your search to exactly what you're looking for!
Filter by rental dates, designer, size, colour, and more to find your perfect piece.
💡 Top tip: ‘Heart’ items to add them to your Wishlist. On your Wishlist page, you can create personalised collections to revisit later!
ACCESS:
Choose your item and select an access period of 7, 14, or 21 days. You can either ‘Add To Bag’ to save it for later or ‘Access Now’ to go straight to checkout.
Next, enter your shipping and payment details. Verify your information on the Access Summary, which includes a price breakdown. This is also where you can apply credit or add a promo code.
The Lender has 48 hours to accept your request. Once accepted, you’ll get a confirmation email and app notification. You can check your order status anytime in your account dashboard.
If your request isn’t accepted, you’ll receive an email explaining why. Any temporary charges on your card will be returned if your request expires or is declined.
DURING YOUR ACCESS:
HAUTE Maison will provide tracking details so you know exactly when your product will arrive.
Please note:
Your rental can arrive any time on the Start Date. If you need it on that day, set your Start Date to at least one day before.
Don’t clean the item during your rental period. If it needs cleaning, the HAUTE Maison team will handle it. Just wear and enjoy!
RETURNING YOUR PRODUCT:
Return the item on the final day of your rental period to avoid late fees. HAUTE Maison includes a return label inside the box that we sent the item in. Just place the item in the reusable packaging it came in, attach the pre-paid returns label, secure the parcel, and drop it off at your local Post Office. Easy!
How long can I access an item for?
You can access each item for 7, 14, or 21 days. Choose the duration that suits your needs and enjoy!
How do I find a specific item or designer I want to access?
It’s super easy! Just use the search bar in our app to look for a specific brand or designer. You can also check out our full list of designers on the app.
Want to browse by category? You can also do that on the app!
Our collection is always growing, so if you don’t find what you’re looking for today, be sure to check back later. We love hearing from you! If there are designers you'd like to see, email us anytime :)